Returns & Refunds

We offer returns/exchanges with a 25% restocking fee.
Return shipping if there is an issue with the product will be supplied by woodflooringsupply.com. However if the product is just not wanted/liked/needed/late the shipping is the responsibility of the purchasing party.

Special order items are not able to be returned.

How to Return an Item:

  1. Email us at woodflooringsupply@gmail.com
  2. We will offer you a return code
  3. Ship the item back
  4. Within 48 hours of return you will have a refund

Shipping

All shipping is UPS or Fedex ground\ltl. Shipping currently is slow, typically ground is 3-5 days.

Cut-off time for shipping is 1pm est. Orders after this time should ship next day.

Orders ordered on ups/usps/fedex business holidays will be sent out the following business day.

** Orders are sent on ground unless otherwise selected. Max handling time is 48 hours for all orders.

All shipping quotes over email/phone/website are estimates and are subject to being wrong. Once Wood flooring supply provides the package to ups/fedex/ltl carrier shipping times are out of our control.

– Holiday shipping times can be delayed.
– Please understand all shipping times only account for business days only.