Returns & Refunds
We offer returns/exchanges with a 25% restocking fee.
Return shipping if there is an issue with the product will be supplied by woodflooringsupply.com. However if the product is just not wanted/liked/needed/late the shipping is the responsibility of the purchasing party.
Special order items are not able to be returned.
How to Return an Item:
- Email us at firstname.lastname@example.org
- We will offer you a return code
- Ship the item back
- Within 48 hours of return you will have a refund
All shipping is UPS or Fedex ground\ltl. Shipping currently is slow, typically ground is 3-5 days.
Cut-off time for shipping is 1pm est. Orders after this time should ship next day.
Orders ordered on ups/usps/fedex business holidays will be sent out the following business day.
** Orders are sent on ground unless otherwise selected. Max handling time is 48 hours for all orders.
All shipping quotes over email/phone/website are estimates and are subject to being wrong. Once Wood flooring supply provides the package to ups/fedex/ltl carrier shipping times are out of our control.
– Holiday shipping times can be delayed.
– Please understand all shipping times only account for business days only.